No, supply of the COVID-19 vaccine is limited. Your first dose will be determined at the time of your appointment based on availability for that specific day.

No, you will not receive a bill for the COVID-19 vaccine.

For those enrolled with a health plan carrier, we will submit a claim for the cost of the administration of the vaccine. Your health plan will not enforce any cost-sharing back to you.

You are not required to have health insurance to receive the vaccine.

A photo identification or proof of residency and age and/or employment in Massachusetts; health insurance card.

Yes, you can be vaccinated at our site if you live or work in Massachusetts and meet the state's eligibility requirements, or if you live out of state and have a Circle Health affiliated primary care provider and meet the Massachusetts eligibility guidelines.

No, but you must be in an eligible group according to the Massachusetts phasing guidelines.

It typically takes a couple of weeks after the last dose in a series to become fully protected. On the days after taking the vaccine, you may have a sore arm, aches, fatigue, or fever, but these are not harmful. These symptoms signal that your immune system is developing protection from the virus.

You must wait to get the vaccine until after your quarantine period has ended to ensure you do not spread the virus to others. Please cancel your appointment and reschedule for after your quarantine period has ended.

There is plenty of free parking available at the Cross River Center. Attendants will be available to assist.

Our goal will be to get you through the entire process in about 30 minutes. This includes a mandatory observation period after you receive the vaccine.

Yes, the Cross River Center is located via the Lowell Regional Transit Authority.

Yes, we have plenty of handicapped parking and we have staff available to provide assistance to anyone that needs it. Wheelchairs are available to assist in transportation from the parking lot or for use at the site.

It is a best practice to wait 15 minutes after the dose is administered and to be observed to make sure there are no adverse reactions. Serious reactions are very rare, however this is a Centers for Disease Control and Prevention recommended precaution.

Due to very high demand, we are anticipating that 2nd dose appointments will become difficult to obtain. For your convenience and to ensure you receive your dose in the recommended time frame, we will book your 2nd dose appointment for you during your vaccination appointment. Please make every attempt to make this appointment. If rescheduling is necessary, please use the email confirmation to attempt to change your appointment.

We encourage all patients to hold onto the CDC issued card we will provide you. Your vaccination administrations will be transmitted to the Massachusetts Immunization Information System, MIIS. Your physician and other providers are able to look up your immunization history through this secure portal.

On check in, we will confirm the brand and date of your first dose. It is possible to have a 2nd card re-issued at the site.

We will make every attempt to keep the vaccination center open. Lowellgeneralvaccine.com will list any weather-related closings to the site.

We will have translation technologies onsite for all languages as well as onsite interpreters for some languages.

Unless there is an extenuating circumstance such as you lived in another state at the time of your first dose, you should receive your 2nd dose at the same place you received your first. These requests will be reviewed on a case-by-case basis.

If you are driving an individual 75 years or older to their appointment, you are eligible for a companion vaccine. You will need to make an appointment (no walk in appointments) for the same day as your qualifying individual.